Privacy Policy
Privacy Policy
Effective Date: August 7, 2026
Bowerman Cleaning & Restoration (“Bowerman,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit bowermanrestoration.com, contact us, request an estimate or service, communicate with us by phone, email, or text message, or otherwise interact with Bowerman Cleaning & Restoration.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
First and last name
Email address
Telephone or mobile phone number
Property or service address
Information included in messages or service requests
Details regarding requested cleaning, restoration, remediation, reconstruction, or contracting services
Information relating to property damage or an insurance claim when necessary to provide our services
Photographs, documents, estimates, claim information, or other materials you choose to provide
Communication preferences, including SMS/text messaging preferences
Any other information you voluntarily provide when communicating with us
When you submit a form through our website, we may collect information such as your name, email address, phone number, and the contents of your message.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, tags, server logs, and similar technologies.
This information may include:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website or source
Approximate geographic location
Links or buttons clicked
Website interactions
Other technical information regarding your use of our website
We may use analytics and website measurement technologies to understand website usage, improve our website and services, measure performance, and maintain website security.
3. How We Use Your Information
We may use information we collect to:
Respond to questions and inquiries
Provide estimates or schedule services
Respond to emergency restoration requests
Provide cleaning, restoration, remediation, reconstruction, or general contracting services
Communicate regarding appointments, projects, estimates, invoices, or requested services
Provide customer service and support
Send service-related text messages when you have opted in
Coordinate with insurance companies, agents, adjusters, contractors, or other parties when necessary for a restoration project
Process and manage customer requests
Improve our website, services, and customer experience
Understand how visitors interact with our website
Measure the effectiveness of advertising or marketing activities
Protect the security and integrity of our website and business
Prevent fraud, abuse, or unauthorized activity
Maintain appropriate business and transaction records
Comply with applicable laws, regulations, legal processes, and professional requirements
4. SMS and Text Messaging
Bowerman Cleaning & Restoration may communicate with customers and prospective customers through SMS or MMS text messages when they have provided a mobile telephone number and expressly opted in to receive such communications.
Depending on your interactions with us, text messages may include:
Appointment confirmations and reminders
Scheduling information
Service updates
Project updates
Estimate or quote-related communications
Customer support communications
Follow-up messages related to requested services
Other communications associated with services you have requested from Bowerman Cleaning & Restoration
Message frequency varies.
Message and data rates may apply.
Consent to receive text messages is voluntary and is not a condition of purchasing any goods or services.
You may opt out of receiving text messages at any time by replying STOP.
For assistance, reply HELP or contact Bowerman Cleaning & Restoration at (844) 269-3762 or info@bowerman.us.com.
After opting out, you may receive a final confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages from us unless you subsequently provide consent again.
5. SMS Consent and Mobile Information
We respect the privacy of your mobile information and SMS consent.
We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors or service providers in support of services such as customer service.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or transfer SMS opt-in information or text messaging consent to third parties or affiliates for their own marketing or promotional purposes.
These protections apply specifically to mobile information associated with your participation in our SMS messaging program and take precedence over any general information-sharing provisions elsewhere in this Privacy Policy.
6. SMS Consent Records
When you opt in to receive SMS communications, we may maintain records related to your consent as reasonably necessary to document and manage your messaging preferences.
These records may include:
Your mobile telephone number
The method through which consent was provided
The date and time consent was provided, where available
Your messaging preferences
Opt-out requests and related records
We use this information to administer our SMS messaging program, honor your communication preferences, maintain appropriate compliance records, and respond to requests concerning your consent.
SMS opt-in data and consent will not be shared with third parties as described in Section 5 of this Privacy Policy.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, understand visitor behavior, remember preferences, measure website traffic, and evaluate website and marketing performance.
Cookies are small files that may be stored on your browser or device.
We may use the following types of technologies:
Essential Technologies
These technologies help our website function correctly and provide features requested by visitors.
Analytics Technologies
These technologies help us understand how visitors interact with our website, which pages are viewed, and how the website performs.
Advertising and Marketing Technologies
We may use advertising-related technologies, tags, or similar tools to measure advertising effectiveness and better understand how visitors discover or interact with our website.
You can generally control or delete cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
8. How We Share Personal Information
We may disclose certain personal information when reasonably necessary to operate our business and provide requested services.
Depending on the circumstances, information may be disclosed to:
Website hosting and technology providers
Website analytics providers
Email and communication service providers
Customer support and business software providers
Contractors, subcontractors, technicians, or service professionals involved with a project
Insurance companies, insurance agents, and property adjusters when applicable to a restoration claim
Professional advisers such as attorneys, accountants, and consultants
Government authorities, regulators, law enforcement, or other parties when disclosure is required by law
We may also disclose information when we reasonably believe doing so is necessary to protect Bowerman Cleaning & Restoration, our customers, employees, property, legal rights, or the safety of others.
For clarity, the general sharing practices described above exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties. Mobile contact information will not be shared with third parties or affiliates for marketing or promotional purposes.
9. Insurance and Restoration Information
Certain restoration projects may require communication between Bowerman Cleaning & Restoration, property owners, customers, insurance companies, insurance agents, adjusters, contractors, or other parties involved in a claim or restoration project.
Customers may provide information such as:
Insurance carrier information
Claim numbers
Adjuster information
Photographs
Property information
Damage information
Estimates
Documents related to a loss or claim
We may use and disclose this information when reasonably necessary to evaluate damage, provide requested services, prepare documentation, communicate regarding the project, or coordinate with customers and their insurance representatives.
10. Third-Party Services and Websites
Our website may contain links to websites or services operated by third parties, including social media platforms, mapping services, review websites, insurance-related resources, or other external websites.
We do not control the privacy practices of third-party websites or services.
When you leave our website or interact with a third-party service, your information may be governed by that provider’s own privacy policy and terms.
We encourage you to review the applicable privacy policies before providing personal information to third-party services.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide requested services
Maintain customer and project records
Respond to inquiries
Meet contractual obligations
Maintain accounting and business records
Resolve disputes
Protect our legal rights
Maintain SMS consent and opt-out records
Comply with applicable laws and regulatory requirements
Retention periods may vary depending on the type of information, our relationship with you, and applicable legal requirements.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, destruction, or loss.
However, no method of transmission over the Internet, electronic communication, or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
13. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights concerning your personal information.
These may include the right to:
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Obtain information regarding how personal information is collected, used, or disclosed
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Opt out of SMS communications by replying STOP
Exercise other rights provided by applicable privacy law
These rights may be subject to exceptions or limitations under applicable law.
To submit a privacy-related request, contact us at:
We may take reasonable steps to verify your identity before processing certain requests.
14. Email and Marketing Communications
If you choose to receive marketing communications from Bowerman Cleaning & Restoration, you may unsubscribe from marketing emails by using any unsubscribe mechanism included in the communication or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send non-promotional communications when necessary regarding:
Existing projects
Requested services
Appointments
Estimates
Invoices
Customer support
Emergency service requests
Other transactional or service-related matters
SMS communications are subject to the SMS terms described in this Privacy Policy and our Terms & Conditions.
15. Children’s Privacy
Our website and services are intended for a general adult audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under the age of 13 through our website.
If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete the information.
16. Do Not Track and Privacy Signals
Some browsers and devices allow users to send “Do Not Track” or other privacy preference signals.
Because standards for some privacy signals continue to evolve, our website may not respond to every type of browser-based signal.
Where applicable law requires us to recognize a valid browser-based privacy preference or opt-out mechanism, we will process it in accordance with applicable requirements.
17. Legal Requirements and Protection of Rights
We may disclose personal information if we believe in good faith that disclosure is necessary to:
Comply with applicable law or legal process
Respond to a valid governmental or regulatory request
Enforce our agreements or policies
Investigate suspected fraud or security issues
Protect our legal rights or property
Protect the safety of our customers, employees, or others
Nothing in this section authorizes the sharing of mobile information with third parties or affiliates for marketing or promotional purposes or the sharing of SMS opt-in data and consent with third parties.
18. Business Transfers
If Bowerman Cleaning & Restoration becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, certain personal information may be transferred as part of that transaction where permitted by applicable law.
Any mobile information and SMS consent information will remain subject to applicable privacy and messaging requirements and the protections described in this Privacy Policy.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website, services, technologies, messaging program, or applicable legal requirements.
When changes are made, we will update the Effective Date shown at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy, our privacy practices, SMS communications, or personal information associated with you, please contact:
Bowerman Cleaning & Restoration
White Plains Office
7 Intervale Street
White Plains, NY 10606
Nyack Office
99 Main St
Nyack, NY 10960
Stamford Office
6 Landmark Square, 4th Floor
Stamford, CT 06901
New York / West Chelsea Office
540 W 28th St, 12E
New York, NY 10001
United States
Phone: (844) 269-3762
Email: info@bowerman.us.com
Website: bowermanrestoration.com